Home Privacy notice
Privacy notice
Plain English: what happens to the details you send us, and your rights under UK data protection law.
Last updated: 13 November 2026
Who we are
The data controller for this website and for enquiries is HDM Services Ltd. Our company details and registered office are on the Legal information page. You can contact us by phone or WhatsApp on 07920 549475.
What this website collects
This website does not collect or store your details. The booking form and the astrology form do not send anything to us. They only open WhatsApp on your own phone or computer with a message ready, and nothing is sent until you press Send in WhatsApp.
The site uses no tracking cookies, no analytics and no advertising tools. The fonts and pictures are stored on this website, not loaded from other companies. If you answer the music question or turn on the music, your choice is kept in your browser’s session storage, so the setting stays the same as you move between pages. It never leaves your device and is cleared when you close the tab.
What we receive when you contact us
When you message us on WhatsApp or call, we receive what you choose to share, such as:
- your name and phone number
- the ceremony you are asking about, the date, and the town or address
- any other details you include, such as family names for a puja or birth details for astrology
Why we use it, and the lawful basis
- To answer your enquiry and arrange your ceremony. Lawful basis: taking steps at your request before a contract, and then performing the contract (UK GDPR Article 6(1)(b)).
- To keep business and tax records. Lawful basis: legal obligation (Article 6(1)(c)).
- Religious details. Asking for a religious ceremony can show your religious beliefs, which the law treats as special category data. We use these details only to arrange what you asked for, with your explicit consent, which you give when you send them (Article 9(2)(a)). You can withdraw your consent at any time.
Who else handles your data
- WhatsApp (Meta). Messages you send us travel through WhatsApp, a service of Meta Platforms. Meta handles them under its own terms and privacy policy, and may process data outside the UK.
- Cloudflare. This website is hosted by Cloudflare. Like any web host, Cloudflare may keep short technical logs, such as IP addresses, to deliver the site and keep it secure.
- Our accountant and accounting software see booking and payment records, only to keep the company’s accounts.
We never sell your data, and we do not use it for marketing without asking you.
How long we keep it
Enquiries that do not lead to a booking are deleted within 12 months. Booking and payment records are kept for 6 years after the end of the company’s financial year, as UK tax law requires, and then deleted.
Your rights
You can ask to see the data we hold about you, to correct it, to delete it, to limit how we use it, to object to its use, or to receive a copy to take elsewhere. To use any of these rights, call or WhatsApp us on 07920 549475. We reply within one month.
Complaints
If you are unhappy with how we use your data, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.